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Author: Bryan Edwards
ISBN: 978-1-906460-11-2

Overview
Situations occur every day when you need to be assertive to ensure that you get the outcome you require. Your body language, your tone of voice, the words you use will all help to determine the outcome. Often we are not as assertive as we need to be because we ...

• are afraid of rejection
• believe we might spoil a good relationship
• don't like the feelings we have.

This Useful Guide is suitable for you if you would like to develop your assertiveness in both personal and business situations.

Upon completion you will be able to ...

• be assertive even when you are feeling nervous
• deal with confrontation even when you are feeling nervous
• give supportive and corrective feedback to help strengthen your relationships
• use appropriate body language so people can see you mean what you say
• effectively influence the people you work with so that you are more likely to get the outcomes you require

What the Useful Guide includes ...

• application of a range of basic assertive techniques in work and home situations so that you are more likely to get the outcomes you want
• the 3 steps to assertive behaviour so that you can develop your assertiveness
• giving effective feedback to colleagues so that you can improve your working relationships
• the MS Word toolkit which you can download so that you can do the exercises on your own computer
• access to an online assertiveness questionnaire so you can find out how assertive you think you are
• access to an online assertiveness questionnaire so that you find out how assertive other people think you are
• access the pansophix online learning support centre so that you can use the tips and tools to become more effective

About the Author
Bryan Edwards a graduate of the Chartered Institute of Personnel and Development (CIPD).

Buy now with no risk. If you are not absolutely delighted with your Useful Guide we will refund your money for up to 30 days after purchase - no quibble, no fuss.