Author: Bob Broomfield
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Problem Solving Essentials was written for experienced managers who want a quick reminder of how to fix a problem permanently.
There are 6 steps that need to be followed in a logical order. This avoids the common mistake of assuming you know the problem, and then jumping straight to deciding the solution.
It is a 10 page pdf file.
The 6 problem solving steps, to be followed in a logical order, are ...
- Defining the problem
- Defining why you should fix it
- Finding the root causes
- Building the solution
- Making improvements happen
- The final fix
Each of the 6 Steps contains several tasks. There are 22 tasks.
Problem Solving Essentials contains a link so that you can download an MS Word version of this checklist and use it to ensure you fix your problem permanently rather than put a bandage over it.
About the Author
Since 2002 Bob Broomfield has been managing business improvement programmes specialising in customer satisfaction and behavioural change.
He is the also the author of ...
- A Useful Guide to Problem Solving